Privacy Policy

1. Introduction

We recognize the importance of your privacy and the need for transparency in how we process your personal data. This Privacy Policy (the “Privacy Notice”) outlines the personal data we collect and process in connection with the services accessible at https://www.amiqa.io (the “Solution”) and the services provided through the Solution (collectively referred to as “Services”).

At Amiqa Tech AB (referred to as “we,” “our,” or “Amiqa Tech”), we are committed to safeguarding your privacy. By accessing and using our Services, you acknowledge that we collect and process your personal data in accordance with this Privacy Notice. This Privacy Notice is incorporated into and forms an integral part of our Terms of Use for the Solution. All capitalized terms not defined in this document have the meaning assigned to them in the Terms of Use.

2. Summary of Key Points

This section provides a summary of key points from our full Privacy Notice but is not a replacement for the complete information.

  • Who We Are: Amiqa Tech AB, based in Stockholm, Sweden, is the controller responsible for processing your personal data.
  • Third Parties: This Privacy Notice applies only to our activities, not those of third-party providers, even if we link to their services.
  • Data We Collect: We collect personal data from you, your organization, third parties, or automatically through your interaction with our Services.
  • Legal Basis: We process your data to provide our Services, comply with legal obligations, and for legitimate business purposes.
  • Data Sharing: We share your data with trusted third parties for service provision or when legally required.
  • Retention: Personal data is kept only for as long as necessary for the purposes outlined in this policy.
  • Your Rights: You can access, correct, delete, or object to the processing of your data. Contact us at hello@amiqa.io to exercise your rights.
  • We will only process personal data if we have a lawful basis for doing so, which may include:
  • Contractual Necessity: Processing data to fulfill our contract with you (Article 6(1)(b) GDPR).
  • Legitimate Interests: Processing for purposes such as improving services and ensuring security, where such interests are not overridden by your rights (Article 6(1)(f) GDPR).
  • Legal Obligation: Processing data to comply with legal obligations (Article 6(1)(c) GDPR).
  • Consent: If you provide explicit consent (Article 6(1)(a) GDPR).

3. Who is Responsible for Processing Your Data?

Amiqa Tech AB, located in Stockholm, Sweden, is the data controller responsible for processing your personal data. If we provide links to third-party websites, content, or services, please note that their privacy policies govern how your personal data is collected and processed. We encourage you to review those policies.

Contact Information:
Amiqa Tech AB
Stockholm, Sweden
Email: hello@amiqa.io

4. What Personal Data Do We Collect?

Personal Data You Provide:

  • Account Information: Name, email, phone number, job title, organization details, and any information provided when you create or manage an account or communicate with us.
  • Payment Information: In cases of paid services, billing information, payment details, addresses, and transaction records.

Data from Other Users:

  • Information provided by other users affiliated with your organization.

Automatically Collected Data:

  • Device Information: IP address, browser type, device identifiers.
  • Usage Data: Pages viewed, access times, and navigation paths.
  • Cookies: Data collected through cookies (see Section 11 for details).

Third-Party Sources:

  • Data from payment processors, CRM platforms (e.g., HubSpot), or other software used for our services.

5. Legal Grounds for Processing Your Personal Data

We process your personal data only when we have a valid legal basis to do so, including:

  • Contractual Necessity (Article 6(1)(b) GDPR): To fulfill our contract with you or your organization.
  • Legitimate Interests (Article 6(1)(f) GDPR): To improve services, secure the platform, or for internal analytics, provided these interests are not overridden by your rights.
  • Consent (Article 6(1)(a) GDPR): Where you have given explicit consent, particularly for marketing communications or tracking via cookies.
  • Legal Obligation (Article 6(1)(c) GDPR): To comply with legal obligations such as financial record-keeping or responding to lawful requests.

6. Purposes for Processing Your Personal Data

We collect and process your personal data for the following purposes:

  • Service Provision: To manage accounts, facilitate transactions, and enable interactions with the Services.
  • Communication: Responding to queries, providing notifications, and customer support.
  • Analytics: To understand how Services are used and improve user experience.
  • Legal Compliance: To meet legal obligations and respond to lawful requests.
  • Marketing: Sending newsletters and promotional content (with your consent).

7. Data Sharing and Third-Party Disclosures

We may share your personal data with trusted third parties in the following cases:

  • Service Providers: IT services, cloud hosting, payment processors (e.g., Stripe), CRM providers (e.g., HubSpot).
  • Legal Obligations: To comply with legal obligations, such as responding to law enforcement or court orders.
  • Business Transactions: In the event of a merger or acquisition, your data may be transferred as part of the transaction.
  • Public Access: Some data may be publicly accessible if necessary for the operation of the Services.

We ensure that all third-party partners meet data protection standards and implement Standard Contractual Clauses for data transfers outside the EU.

We ensure that any sharing of your personal data is limited and carefully managed:

  • Service Providers: We may share data with trusted service providers such as payment processors and IT service providers (e.g., HubSpot, Stripe, AWS).
  • International Transfers: If we transfer data outside of the European Economic Area (EEA), we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses).
  • Legal Obligations: If required by law, we may disclose data to comply with legal requests or to protect our rights.
  • Business Transactions: In the event of a merger or acquisition, your data may be transferred as part of that process.

8. International Transfers of Your Data

Your personal data is stored within the European Union (EU). If we transfer data outside the EU (e.g., to service providers like Google Analytics or HubSpot), we will ensure that appropriate safeguards, such as Standard Contractual Clauses, are in place.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Notice or to comply with legal obligations. Examples include:

  • Account Information: Retained for the duration of your use of our Services and for up to 10 years after termination, if required by law.
  • Transaction Data: Retained as needed for auditing or legal compliance.
  • Marketing Data: Retained until you unsubscribe from our communications.

We implement a variety of security measures to protect personal data, including physical, technical, and administrative safeguards. Our security measures include encryption, access controls, and regular security audits to prevent unauthorized access or disclosure of data.

However, no system is 100% secure. In case of a data breach, we will promptly notify affected individuals and authorities as required by the GDPR.

10. Security of Your Personal Data

We implement physical, technical, and organizational safeguards to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no IT infrastructure is entirely secure, and we cannot guarantee absolute protection.

In the event of a data breach, we will notify you and the relevant authorities in line with GDPR requirements.

11. Cookies and Similar Technologies

We use cookies and similar technologies to collect data on how you interact with our Solution. These include:

  • Essential Cookies: Necessary for the functioning of the platform.
  • Analytics Cookies: Used to monitor performance and improve the Services (e.g., via Google Analytics).
  • Advertising Cookies: Used to deliver personalized ads (e.g., Facebook Pixel, LinkedIn).

You can manage cookie preferences through your browser settings or via our Cookie Management extension provided by CookieYes.

In addition to the rights mentioned, you also have the right to:

  • Restrict Processing: You can request a limitation on how your data is processed under certain conditions.
  • Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format.
  • Object to Automated Processing: Where applicable, you have the right not to be subject to a decision based solely on automated processing.

12. Your Rights Regarding Your Personal Data

You have the following rights under data protection laws:

  • Right of Access: Request access to your personal data.
  • Right to Rectification: Correct inaccurate or incomplete data.
  • Right to Erasure: Request the deletion of data in certain circumstances.
  • Right to Object: Object to data processing, including for marketing purposes.
  • Right to Restrict Processing: Limit processing in specific situations.
  • Right to Data Portability: Request the transfer of your data in a machine-readable format.
  • Right to Withdraw Consent: Withdraw consent for data processing at any time.

To exercise any of these rights, please contact us at: hello@amiqa.io.

13. Updates to This Privacy Notice

This Privacy Notice may be updated periodically. Any significant changes will be communicated via email or on our platform. Continued use of the Services implies acceptance of any changes.

14. Contact Us

If you have any questions or concerns about this Privacy Notice or how we process your personal data, you can contact us at: Email: hello@amiqa.io