General Terms and Conditions
Last updated: July 11, 2025
These General Terms and Conditions ("GTC") govern your access to and use of the Amiqa platform, provided by Amiqa Tech AB, a company registered in Stockholm, Sweden (org. nr 559492-1286). By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these terms.
Amiqa Tech AB · Stockholm, Sweden
1. Scope and Acceptance
1.1 Purpose
These General Terms and Conditions establish the legal framework governing the relationship between Amiqa Tech AB ("Amiqa", "we", "us", or "our") and the customer ("Customer", "you", or "your") regarding access to and use of the Amiqa platform (the "Platform"). The Platform is a cloud-based software-as-a-service solution that provides AI-powered revenue management, dynamic pricing, and operational tools for the hospitality industry. These GTC apply to all services, features, and functionalities made available through the Platform, including any updates, enhancements, or modifications thereto.
1.2 Definitions
"Platform" means the Amiqa web application accessible at https://www.amiqa.io and any associated APIs, tools, and services. "Customer" means the legal entity or individual who registers for and uses the Platform. "Authorized Users" means the Customer's employees, contractors, or agents who are authorized by the Customer to access and use the Platform. "Customer Data" means all data, information, and materials uploaded, submitted, or otherwise provided by the Customer or its Authorized Users to the Platform. "Subscription Period" means the period during which the Customer has an active subscription to the Platform. "Documentation" means the user guides, help articles, and other instructional materials provided by Amiqa in connection with the Platform.
1.3 Acceptance of Terms
By creating an account, accessing, or using the Platform in any manner, you confirm that you have the legal authority to enter into this agreement and that you accept these GTC in their entirety. If you are accepting these terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity. If you do not agree to these terms, you must not access or use the Platform.
2. Right to Access and Use
2.1 Grant of License
Subject to these GTC and payment of applicable fees, Amiqa grants the Customer a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Platform during the Subscription Period solely for the Customer's internal business operations related to hospitality management. This license does not include any right to sublicense, resell, distribute, or otherwise make the Platform available to any third party.
2.2 Restrictions on Use
The Customer shall not: (a) copy, modify, adapt, translate, reverse engineer, decompile, or disassemble any part of the Platform; (b) use the Platform to develop a competing product or service; (c) remove, alter, or obscure any proprietary notices on the Platform; (d) use the Platform in any manner that could damage, disable, overburden, or impair our servers or networks; (e) attempt to gain unauthorized access to any portion of the Platform or any systems or networks connected to the Platform; (f) use the Platform for any unlawful purpose or in violation of any applicable laws or regulations; (g) use automated scripts, bots, or scrapers to access the Platform except through our documented APIs; or (h) share login credentials with unauthorized individuals or allow access by persons not designated as Authorized Users.
2.3 Authorized Users
The Customer is responsible for ensuring that all Authorized Users comply with these GTC. The Customer shall manage the number and identity of its Authorized Users through the Platform's administrative tools. Each Authorized User must have a unique account and login credentials. The Customer is liable for any breach of these GTC by its Authorized Users as if such breach were its own.
2.4 Free Trial
Amiqa may offer a free trial period at its sole discretion. During the trial period, the Customer may access the Platform with limited or full functionality as determined by Amiqa. The trial is provided "as is" without any warranty or service level commitment. Amiqa reserves the right to modify, suspend, or terminate any free trial at any time without prior notice. At the end of the trial period, continued access to the Platform requires the purchase of a paid subscription. Any Customer Data entered during the trial period may be retained or deleted at Amiqa's discretion unless a paid subscription is activated.
2.5 No Delivery
The Platform is provided as a cloud-based service accessed over the internet. There is no physical delivery of software. The Customer is responsible for maintaining a compatible internet connection, web browser, and any necessary hardware and software to access the Platform. Amiqa does not guarantee that the Platform will be compatible with all devices, browsers, or operating systems.
3. Account and Security
3.1 Account Creation
To access the Platform, the Customer must create an account by providing accurate, current, and complete registration information. The Customer agrees to update this information promptly if it changes. Amiqa reserves the right to suspend or terminate accounts that contain inaccurate or misleading information. Each account is intended for use by a single legal entity and its designated Authorized Users.
3.2 Confidentiality of Credentials
The Customer is solely responsible for maintaining the confidentiality and security of all account credentials, including usernames, passwords, and any API keys or tokens. The Customer shall implement appropriate internal controls to prevent unauthorized access to its account credentials. Credentials must not be shared between Authorized Users or disclosed to any third party. The Customer acknowledges that any actions taken using its credentials will be attributed to the Customer.
3.3 Account Security
The Customer must notify Amiqa immediately at hello@amiqa.io upon becoming aware of any unauthorized use of its account or any other breach of security. Amiqa will not be liable for any loss or damage arising from the Customer's failure to safeguard its account credentials. Amiqa reserves the right to require the Customer to change its credentials if Amiqa reasonably believes that the account has been compromised. Amiqa may implement additional security measures, including multi-factor authentication, at any time.
4. Availability, Maintenance, and Support
4.1 Service Availability
Amiqa shall use commercially reasonable efforts to ensure the Platform is available 99.5% of the time, measured on a monthly basis, excluding scheduled maintenance windows and circumstances beyond Amiqa's reasonable control (including but not limited to force majeure events, internet outages, and third-party service failures). Amiqa does not guarantee uninterrupted or error-free operation of the Platform. In the event of unscheduled downtime exceeding the stated availability target, affected Customers may request service credits in accordance with the applicable service level agreement, if any.
4.2 Maintenance and Updates
Amiqa may perform scheduled maintenance during off-peak hours (typically between 02:00 and 06:00 CET) and will provide reasonable advance notice of planned maintenance that may affect Platform availability. Emergency maintenance may be performed at any time without prior notice if required to address security vulnerabilities, critical bugs, or other urgent issues. Amiqa continuously improves the Platform and may introduce updates, new features, or modifications at its discretion. Such updates may alter the appearance, functionality, or features of the Platform, and the Customer's continued use constitutes acceptance of such changes.
4.3 Training and Support
Amiqa provides technical support to Customers via email at hello@amiqa.io during standard business hours (Monday to Friday, 09:00–17:00 CET, excluding Swedish public holidays). Support includes assistance with Platform functionality, troubleshooting, and general guidance. Amiqa may also provide self-service resources such as Documentation, help center articles, and tutorial videos. The scope and response times for technical support may vary depending on the Customer's subscription plan. Amiqa is not obligated to provide support for issues arising from the Customer's misuse of the Platform, third-party software, or Customer-modified configurations.
4.4 Incident Management
Amiqa maintains incident management procedures to identify, categorize, and resolve service disruptions in a timely manner. Incidents are classified by severity, and Amiqa will prioritize resolution efforts accordingly. Amiqa will provide status updates for critical incidents affecting multiple Customers through appropriate communication channels. Post-incident reports may be made available upon request for significant service disruptions. The Customer agrees to cooperate with Amiqa in the investigation and resolution of incidents that may involve Customer Data or Customer-side configurations.
5. Customer's Obligations
5.1 Subscription Fees
The Customer agrees to pay all applicable subscription fees in accordance with the pricing plan selected at the time of subscription and as communicated by Amiqa. Fees are invoiced in advance on a monthly or annual basis as agreed, and payment is due within thirty (30) days of the invoice date unless otherwise specified. All fees are quoted exclusive of applicable taxes (including VAT), which will be added where required by law. Amiqa reserves the right to adjust fees upon thirty (30) days' written notice prior to the start of a new billing period. Late payments may incur interest at the rate of 1.5% per month or the maximum rate permitted by law, whichever is lower. Amiqa may suspend access to the Platform if fees remain unpaid for more than fifteen (15) days past the due date.
5.2 Proper Use
The Customer shall use the Platform in a responsible and lawful manner, consistent with its intended purpose of hospitality management. The Customer shall not use the Platform to store, transmit, or process any content that is unlawful, defamatory, obscene, fraudulent, or that infringes the rights of any third party. The Customer shall not intentionally introduce viruses, malware, or other harmful code into the Platform. The Customer shall use the Platform in accordance with any usage limits, fair use policies, or acceptable use policies communicated by Amiqa from time to time.
5.3 Compliance with Policies
The Customer agrees to comply with all applicable laws, regulations, and industry standards in connection with its use of the Platform, including but not limited to data protection laws (such as the GDPR), anti-money laundering regulations, consumer protection laws, and any sector-specific regulations applicable to the hospitality industry. The Customer is solely responsible for ensuring that its use of the Platform and the data it processes through the Platform complies with all applicable legal requirements.
5.4 Licenses and Permissions
The Customer is responsible for obtaining and maintaining all licenses, permits, consents, and permissions necessary for its use of the Platform, including any required data processing agreements with its own customers, guests, or data subjects. Where the Customer integrates third-party property management systems (PMS), online travel agencies (OTAs), or other third-party services with the Platform, the Customer is responsible for ensuring it has the right to share data from those services with Amiqa and to authorize Amiqa to access such data on the Customer's behalf.
6. Customer Data and Materials
6.1 Ownership of Data
The Customer retains all ownership rights in and to the Customer Data. Nothing in these GTC shall be construed as transferring any ownership interest in Customer Data to Amiqa. As between the parties, the Customer is solely responsible for the accuracy, quality, legality, and appropriateness of the Customer Data and the means by which it was obtained.
6.2 Use of Customer Data
The Customer grants Amiqa a limited, non-exclusive license to access, use, process, and store Customer Data solely for the purposes of: (a) providing the Platform and its features to the Customer; (b) improving, developing, and enhancing the Platform's functionality, algorithms, and AI models; and (c) generating aggregated, anonymized, or de-identified statistical data that does not identify the Customer or any individual. Amiqa may use such aggregated or anonymized data for any lawful purpose, including benchmarking, analytics, and product development. Amiqa will not share identifiable Customer Data with third parties except as required to provide the Platform or as required by law.
6.3 Data Deletion
Upon termination or expiration of the Customer's subscription, Amiqa will retain Customer Data for a period of thirty (30) days, during which the Customer may request an export of its data in a standard machine-readable format. After this thirty-day period, Amiqa will delete or anonymize all Customer Data from its active systems, unless retention is required by applicable law or regulation. The Customer acknowledges that residual copies of Customer Data may remain in backup systems for a limited period, subject to Amiqa's data retention and destruction policies.
6.4 Security of Data
Amiqa implements and maintains appropriate technical and organizational security measures designed to protect Customer Data against unauthorized access, loss, alteration, or destruction. These measures include, but are not limited to, encryption of data in transit and at rest, access controls and authentication mechanisms, regular security assessments and vulnerability testing, and monitoring of systems for suspicious activity. While Amiqa strives to protect Customer Data, no method of electronic transmission or storage is completely secure, and Amiqa cannot guarantee the absolute security of Customer Data.
7. Intellectual Property Rights
7.1 Amiqa Tech's IP
The Platform, including all software, source code, algorithms, AI and machine learning models, user interfaces, designs, architecture, Documentation, trade names, trademarks, logos, and all other proprietary materials and technologies, are and shall remain the exclusive property of Amiqa Tech AB or its licensors. These GTC do not grant the Customer any rights, title, or interest in the Platform or Amiqa's intellectual property, except for the limited right of use expressly set forth herein. All rights not expressly granted are reserved by Amiqa.
7.2 Feedback
If the Customer provides Amiqa with any suggestions, ideas, enhancement requests, feedback, recommendations, or other input regarding the Platform ("Feedback"), the Customer hereby grants Amiqa an irrevocable, perpetual, worldwide, royalty-free, fully sublicensable license to use, modify, incorporate, and otherwise exploit such Feedback for any purpose without restriction or obligation of any kind to the Customer. The Customer acknowledges that Amiqa may have similar ideas or features under development and that the provision of Feedback does not create any confidential relationship or obligation on the part of Amiqa.
7.3 Third-Party Content
The Platform may integrate with or display content from third-party sources, including property management systems, online travel agencies, and market data providers. Amiqa does not claim ownership of any third-party content and is not responsible for the accuracy, completeness, or legality of such content. The Customer's use of third-party content is subject to the respective third party's terms and conditions. Amiqa makes no representations or warranties regarding the continued availability of any third-party integrations or content.
8. Data Protection and Privacy
8.1 Data Processing
To the extent that Amiqa processes personal data on behalf of the Customer in the course of providing the Platform, Amiqa acts as a data processor under applicable data protection laws, including Regulation (EU) 2016/679 (the "GDPR"). The Customer acts as the data controller and is responsible for ensuring a valid legal basis for processing and for fulfilling its obligations toward data subjects.
8.2 Data Processing Agreement
The parties shall enter into a data processing agreement ("DPA") as required under Article 28 of the GDPR, which shall govern Amiqa's processing of personal data on behalf of the Customer. The DPA forms an integral part of these GTC and is available upon request. In the event of any conflict between the DPA and these GTC with respect to the processing of personal data, the DPA shall prevail.
8.3 Privacy Policy
Amiqa's processing of personal data for its own purposes (e.g., account management, analytics, and communications) is governed by our Privacy Policy, which is available at https://www.amiqa.io/privacy-policy. The Privacy Policy describes the categories of personal data we collect, the purposes for which we process it, the legal bases for processing, and data subjects' rights.
8.4 Sub-processors
The Customer authorizes Amiqa to engage sub-processors for the processing of personal data, provided that Amiqa imposes data protection obligations on such sub-processors that are no less protective than those in the DPA. A current list of sub-processors is available upon request. Amiqa will notify the Customer of any intended changes to its sub-processors, and the Customer may object to such changes on reasonable data protection grounds.
8.5 Data Breach Notification
In the event of a personal data breach that affects Customer Data, Amiqa will notify the Customer without undue delay and in any event within seventy-two (72) hours of becoming aware of the breach. The notification will include, to the extent available, the nature of the breach, the categories and approximate number of data subjects affected, the likely consequences, and the measures taken or proposed to address the breach.
9. Liability and Indemnification
9.1 Limitation of Liability
To the maximum extent permitted by applicable law, Amiqa's total aggregate liability to the Customer for any and all claims arising out of or in connection with these GTC or the use of the Platform, whether in contract, tort (including negligence), strict liability, or otherwise, shall not exceed the total amount of fees paid by the Customer to Amiqa during the twelve (12) months immediately preceding the event giving rise to the claim. In no event shall Amiqa be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to damages for loss of profits, revenue, business opportunities, goodwill, data, or other intangible losses, even if Amiqa has been advised of the possibility of such damages.
9.2 Exclusion of Warranties
The Platform is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, Amiqa expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade. Amiqa does not warrant that the Platform will meet the Customer's specific requirements, that the Platform will be uninterrupted, timely, secure, or error-free, or that the results obtained from the use of the Platform (including AI-generated pricing recommendations) will be accurate, reliable, or suitable for any particular purpose. The Customer acknowledges that AI-generated recommendations are probabilistic in nature and should be evaluated using the Customer's own professional judgment.
9.3 Indemnification
The Customer agrees to indemnify, defend, and hold harmless Amiqa, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) the Customer's breach of these GTC; (b) the Customer's misuse of the Platform; (c) the Customer's violation of any applicable law or regulation; (d) any third-party claim arising from the Customer Data or the Customer's use of the Platform; or (e) the Customer's failure to obtain any required consents, licenses, or permissions. This indemnification obligation shall survive the termination or expiration of these GTC.
10. Term and Termination
10.1 Term
These GTC enter into force upon the Customer's acceptance (by creating an account or otherwise accessing the Platform) and remain in effect for the duration of the Customer's Subscription Period. Subscriptions automatically renew for successive periods of equal duration unless either party provides written notice of non-renewal at least thirty (30) days before the end of the then-current Subscription Period. The Customer may manage its subscription through the Platform's account settings or by contacting Amiqa at hello@amiqa.io.
10.2 Termination for Cause
Either party may terminate these GTC with immediate effect by providing written notice to the other party if: (a) the other party commits a material breach of these GTC and fails to cure such breach within thirty (30) days after receiving written notice thereof; (b) the other party becomes insolvent, files for bankruptcy, or has a receiver or administrator appointed over its assets; or (c) the other party ceases or threatens to cease carrying on its business. Amiqa may also suspend or terminate the Customer's access to the Platform immediately and without prior notice if: (i) the Customer's use of the Platform poses a security risk to the Platform or any third party; (ii) the Customer's use could adversely impact the Platform's availability for other customers; or (iii) continued provision of the Platform to the Customer would violate applicable law.
10.3 Effects of Termination
Upon termination or expiration of these GTC: (a) the Customer's right to access and use the Platform shall cease immediately; (b) the Customer shall pay all outstanding fees accrued up to the date of termination; (c) the Customer may request an export of its Customer Data within thirty (30) days, as described in Section 6.3; (d) each party shall return or destroy all Confidential Information of the other party in its possession; and (e) any provisions of these GTC that by their nature should survive termination shall continue in full force and effect, including but not limited to Sections 6 (Customer Data), 7 (Intellectual Property), 9 (Liability and Indemnification), and 11 (General Provisions). Termination of these GTC shall not affect any rights or obligations that have accrued prior to the date of termination.
11. General Provisions
11.1 Relationship of the Parties
The parties are independent contractors. Nothing in these GTC shall be construed as creating a partnership, joint venture, agency, franchise, or employment relationship between the parties. Neither party has the authority to bind the other or to incur any obligation on the other's behalf without prior written consent.
11.2 Subcontractors
Amiqa may use subcontractors and third-party service providers to perform obligations under these GTC, provided that Amiqa remains responsible for the performance of its obligations. Amiqa will ensure that any subcontractor is bound by confidentiality and data protection obligations no less protective than those contained in these GTC.
11.3 Force Majeure
Neither party shall be liable for any failure or delay in performing its obligations under these GTC to the extent that such failure or delay is caused by circumstances beyond that party's reasonable control, including but not limited to natural disasters, acts of war or terrorism, epidemics or pandemics, government actions, internet or telecommunications failures, power outages, or failures of third-party services. The affected party shall promptly notify the other party and use commercially reasonable efforts to mitigate the effects of the force majeure event.
11.4 Assignment
The Customer may not assign or transfer these GTC or any rights or obligations hereunder without Amiqa's prior written consent. Amiqa may assign these GTC in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets, provided that the assignee agrees to be bound by the terms of these GTC. Any purported assignment in violation of this section shall be null and void.
11.5 Amendments and Waivers
Amiqa reserves the right to amend these GTC at any time by posting the revised terms on the Platform or by notifying the Customer via email. Material changes will be communicated at least thirty (30) days in advance of taking effect. The Customer's continued use of the Platform after the effective date of any amendment constitutes acceptance of the amended terms. No waiver of any provision of these GTC shall be effective unless in writing and signed by the waiving party. A waiver of any breach shall not constitute a waiver of any subsequent breach.
11.6 Governing Law and Dispute Resolution
These GTC shall be governed by and construed in accordance with the laws of Sweden, without regard to its conflict of law provisions. Any dispute, controversy, or claim arising out of or in connection with these GTC, or the breach, termination, or invalidity thereof, shall be finally settled by the competent courts of Stockholm, Sweden. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or confidential information.
Amiqa Tech AB · Stockholm, Sweden · hello@amiqa.io