Quick Reference

A one-line lookup for every common task — what you want to do on the left, where to go for it on the right.

There are two Settings areas, and they hold completely different things. Both are reached from Settings in the sidebar, which opens a sub-list.

Settings → Front Desk — what you sell. Eight tabs, in this order:

1. Rooms & Rate Plans — room types, rooms, rates, rate groups, cancellation policies
2. Tax Management — your taxes
3. Channel Management — OTAs and your Booking Engine
4. Property Profile — how your hotel appears to guests
5. Extra Services — add-ons guests can buy
6. Promo codes — discount codes
7. Email Templates — your guest emails
8. Notifications — who on your team gets told

Rooms and rates share one tab now. Old links to the separate Room Management and Rate Plans pages still bring you to the merged screen.

Settings → Account — you, your team and your plan. Five tabs, in this order:

1. Account — your own profile and contact details, and the Change Password button
2. Hotel Details — your hotel's info and the contact guests see
3. Billing — your card and billing details
4. Subscription — your plan
5. Employees — your team and what each person can do

Only owners and managers see all five. Everyone else sees Account alone.

The quick way to tell them apart: if it is about what you sell — rooms, prices, taxes, channels — it is Front Desk Settings. If it is about who you are, who works with you, or what you pay — it is Account Settings.

Plus two markings that are not statuses:

• Peach diagonal stripes — an unallocated booking waiting for a room
• Status-coloured stripes with a House label — a house account stay

Nearly everything is reversible. Cancellation is the only final status, though the booking itself can be restored.

Two rules the system enforces: you cannot check in before the arrival date, and you cannot mark a no-show before it either.

The payment statuses you will see on a booking, and what each one means.

A glossary of the words used across this guide and inside Amiqa, in alphabetical order — the fastest way to check a term you have seen but not looked up.

ADR — Average Daily Rate. Your room revenue divided by the rooms you sold. What you actually achieved per occupied room.

ARI — Availability, Rates, Inventory. The three things a channel manager keeps in step between your Front Desk and each OTA.

Baseline — a room type's default selling price, used on any date with no rate group painted on it.

Booker — the person who made the reservation, who may not be the guest staying.

Card on file — a guest's card is stored securely but not charged. Also called vaulted.

Cancellation snapshot — the cancellation terms copied onto a booking when it was made. It never changes, even if you later edit the policy.

Closed to Arrival — no check-ins allowed on that date.

Closed to Departure — no checkouts allowed on that date.

Derived rate — a rate calculated automatically from a primary rate using modifiers.

Direct booking — a booking that came to you rather than through an OTA. No commission.

Folio — the hotel word for one booking's running bill. In Amiqa it is the booking's payment page: what the stay costs, what has been paid, what is still owed, and every transaction against it. "Settling the folio" means clearing the balance.

House Account — a non-commercial stay: owner, staff or complimentary. Counts in occupancy, excluded from revenue, ADR and RevPAR.

Modifier — the amount by which a derived rate differs from the primary rate.

Occupancy — the share of your rooms occupied over a period.

OTA — Online Travel Agency. Booking.com, Expedia, Airbnb.

Paint — dragging across dates in Inventory to apply a rate group to them.

Primary rate — the anchor price in a rate group. The others are derived from it.

Promo code — a discount code that works on your own booking site.

Rate group — a pricing strategy for a period, holding a primary rate plus derived rates. A season, effectively.

Rate plan — one way of selling a room: with breakfast or without, refundable or not.

RevPAR — Revenue Per Available Room. Room revenue divided by all your rooms, sold or not. The number that reflects both price and occupancy, and the best single measure of how you are doing.

Stop Sell — take a date off sale without deleting anything.

Storefront label — the guest-facing name and description of a rate group on your booking site, separate from its internal name.

Tentative — a hold. The room is off sale on every channel, but nothing is confirmed.

Unallocated — an OTA booking made for a room type, waiting for you to assign a specific room.

Worth knowing so you plan around it rather than looking for a setting.

The character and file-size limits across Amiqa, in one table.

Morning, five minutes

• Operations → Activity — what happened overnight
• Operations → Notes — anything left for you
• Calendar — today's arrivals and departures
• Today's Summary — anything unallocated to assign
• Channels → unanswered guest messages

During the day

• Record payments as they happen
• Note anything the next shift needs, with a room tag
• Set a reminder for anything you promised a guest

Evening, five minutes

• Payments → does Collected match your till and terminal
• Overdue — anything new to chase
• Operations → Breakfast — tomorrow's count to the kitchen
• Tomorrow's arrivals — anyone arriving with a balance
• A note for whoever is next, even if it is "quiet night"

Weekly

• Tentative holds — confirm or release them
• Inventory — are your rates right for the next few weeks
• New reviews

Monthly

• Channels → what each channel earned after commission
• Payment Reports → your collection rate
• Inventory → paint the season ahead

Sign out and back in. It refreshes everything between the Dashboard and the Front Desk, and settles most surprises.

Then, by symptom:

Still stuck? Support at the bottom of the sidebar, without leaving your screen. Have the date, the room and the guest name ready.