Your Account, Team & Plan

Settings on the Dashboard — reachable from the sidebar, where Settings opens a small sub-list and Account takes you there.

Five tabs, in this order:

Only owners and managers see all five. Everyone else sees Account alone.

Account Settings → Employees, then add a new one. The form asks for their name, email, country and phone, and the role that decides what they can do. They are added to the hotel you are working in. Only owners and managers can add people.

Each person needs their own email address: Amiqa does not let two accounts use the same one, and tells you "A user with this email already exists."

You do not set their password — they do. Amiqa emails them a link to choose their own, and confirms with "Employee added. They will receive an email to set their password; the link is valid for 72 hours." Nobody else ever sees or types their password.

Their row shows Active straight away, like everyone else's — Amiqa does not mark who has not set a password yet. So if someone says the email never arrived or the 72 hours ran out, use Resend invitation on their row: it sends a new link, valid for another 72 hours.

You can send up to 10 invitations per hotel in 24 hours, and a resend counts as one. Each person can also send at most 20 in 24 hours across all their hotels.

There is no limit on team members, and they cost nothing extra. Every plan includes your whole team. So there is no reason to share one login — which is worth avoiding anyway, because shared logins make the activity log meaningless.

Three, chosen when you create or edit someone:

Role decides what appears at all. A receptionist will not find the screens for changing rates or taxes, which is the point — they cannot reprice your season by accident, and their screen is simpler for it.

Each person belongs to the hotel you added them in. With more than one hotel, add each team from inside their own hotel, and they only see that one.

If someone tells you a screen is missing or a button will not save, this is almost always why. Change the role rather than working around it.

Deactivate them. In Account Settings → Employees, use the action on their row — Amiqa asks "Do you want to deactivate this employee?" and confirms with "Employee deactivated successfully".

They can no longer sign in, and Amiqa signs them out of the Front Desk at once. Their history stays intact — the bookings they took and the payments they recorded still show who did them. That is why deactivating is better than deleting.

Reactivating is the same action in reverse, for seasonal staff who come back. You cannot deactivate your own account.

Account Settings → Account on the Dashboard, then the Change Password button.

Passwords need at least 8 characters, and Amiqa checks for a lowercase letter, a number and a special character as you type, showing how strong it is.

If you cannot sign in at all, use the forgotten-password link on the sign-in page — that sends a reset to your email and does not need anyone's help.

Changing your password signs you out of the Front Desk too, since both halves share one account. Just sign in again.

Your own details, not your hotel's. Amiqa is explicit about the difference: "How we reach you directly about your account. Not shown to guests."

So this is where Amiqa contacts you about billing, your subscription or a problem — your Profile and your Contact phone.

Anything your guests see lives in Hotel Details instead.

The address your guests see, as opposed to yours. Amiqa explains it as "Shown to your guests and used in emails we send on your hotel's behalf."

The difference is worth caring about. Confirmations, changes and cancellations go out on your hotel's behalf, and they should come from something like reservations@yourhotel.com — not from your personal address. Guests reply to whatever they were sent from, and a personal inbox is a bad place for a reservation change to land at midnight.

Amiqa nudges you about this: "Add a guest-facing email so we don't use your personal one in emails to guests."

Set the Guest-facing email and Guest-facing phone here, alongside your hotel's basic info.

Account Settings → Billing → Tax ID, in the Amiqa dashboard. Only owners and managers see the Billing tab.

It is part of your billing information — the details Amiqa needs for your own subscription — and it is also printed on every invoice you give a guest. Amiqa will not issue a guest invoice without it, so fill it in before you need your first invoice, not while a guest is waiting at the desk.

In the Front Desk you will see it read-only: it is always changed from the dashboard.

Account Settings → Subscription. Your plan is set by how many rooms you have — each one covers up to a maximum number of rooms per month.

You can pay Monthly or Annual, and annual saves roughly 20%. Amiqa shows what you would save before you switch.

New accounts start with a free trial covering every feature. You add a card when you choose your plan, but nothing is charged until the trial ends — the plan screen shows exactly how many days you get, and you can cancel before then at no cost. After that the subscription starts automatically, and you can cancel from the Dashboard whenever you like.

Upgrade when you add rooms. The plan follows your room count, so growing past your current tier is the moment to move. Nothing else forces an upgrade — every plan includes every feature.

Rooms are the only thing your plan limits. Each plan covers up to a maximum number of rooms per month, and that is what decides your price.

Everything else is included on every plan:

• Your whole team, at no extra cost — "Your whole team connected, no extra cost"
• Roles and permissions — "Each person sees only what they need"
• Dynamic pricing — "Prices that adjust themselves with AI"
• The Front Desk — "Manage bookings from one single place"
• Channel manager — "Sync Booking, Airbnb & more instantly"
• Analytics and forecasting
• Human email support

There is no cap on room types, rate plans, bookings or guests. No feature sits behind a higher tier.

Account Settings → Billing. Payment runs through Stripe, so your card details are handled by them rather than stored by Amiqa.

Keep it current. A card that expires quietly is the most common reason a subscription lapses, and it always seems to happen in your busiest week.

Less than people expect. To sign up: an email and a password, then your hotel's name and location and your room count, and a card when you pick your plan. There is a free trial, so nothing is charged while you look around.

To actually be useful, Amiqa needs three things, and only the first is required on day one:

1. Your rooms and rates — room types, the rooms inside them, and what they cost. Perhaps thirty minutes.
2. Your historical bookings, if you have them. Not required, but this is what unlocks occupancy, RevPAR and ADR immediately instead of a year from now, and it makes pricing recommendations sharper from the start. Export from your old system or a spreadsheet.
3. Your channel logins, if you want Booking.com, Expedia or Airbnb connected.

You do not need documents, a business registration, or anything from your accountant to begin.